Blog Date: September 30, 2024

While working with a customer recently, they were having a problem testing the SDDC managers connectivity to the online VCF_DEPOT and the VXRAIL_DEPOT. This particular customer was using VCF on VXRAIL.

After doing some searching, I came across our knowledge base article entitled: Troubleshooting VCF Depot Connection Issues

SSH into the SDDC manager as VCF, and then su to root. To test connectivity to the VMware Cloud Foundation Depot, run following curl command:

curl -kv https://depot.vmware.com:443/PROD2/evo/vmw/index.v3 -u customer_connect_username

If you have a VCF deployment running on VXRAIL, there’s an additional Dell Depot that will contain the rail update packages. To test connectivity to both VXRAIL and VCF Depots, run the following command:

curl -v http://localhost/lcm/depot/statuses| json_pp

The Depots can return a couple of status from the curl command:

“Status” : “SUCCESS” (everything is working as expected)
“Status” : “NOT_INITIALIZED” (This could indicate a connection problem with the depot)
“Status” : “USER_NOT_SET” (the depot user has not been specified)

For my customer, the VCF_DEPOT had a “SUCCESS” status, but the VXRAIL_DEPOT had a status of “USER_NOT_SET”.

Basic pings to test:

ping depot.vmware.com

ping download.emc.com

Basic curl commands to test:

curl -v https://depot.vmware.com

curl -v https://download.emc.com

Broadcom also offers a public list of URLs that the SDDC manager uses. That list can be found here: Public URL list for SDDC Manager